This article shows you how to set up your domain for sending emails from Force24. You will need to generate a set of DNS records in your account, then add them to your DNS Host (the service or software your company uses to manage its domain and DNS records).
Once they are in place, the platform will verify them and you can send from your new subdomain.
Before you start
You will need access to your DNS Host to add the records. If someone else looks after this for you, such as an internal colleague or an external agency, you can still follow steps 1 to 4 yourself, then send them the records in step 5.
Is there a cost?
If this is your first email subdomain being set up in Force24, you will not be charged.
If you add additional email domains (more than 1), you may incur a £95 fixed fee plus a £10 per month SSL certificate fee, depending on the terms agreed in your contract.
If you are not sure, please reach out to your account manager to confirm.
Email Configuration
To add your email domain to Force24, DNS records need to be added to your current DNS Host. Follow the steps below to generate and obtain them.
1Open your Account Settings
Click the cog icon in the top right-hand corner of your account, then select Account Settings.
2Start adding a new email subdomain
Scroll down to the Email DNS Configuration section and click Add New Email Subdomain.
3Enter your subdomain and domain
In the Email DNS Configuration - Add New pop up that opens, enter the details of your Subdomain and Domain.
NOTE: If you are unsure what to enter here, it is typically something like:
email.yoursite.com
comms.yoursite.com
or marketing.yoursite.com
Essentially, this should be your apex domain (in these examples, replace yoursite.com with your own website - ours would be force24.co.uk) and a subdomain of your choosing (email, comms or marketing).
4Generate your DNS records
Click Generate DNS records. Your DNS records will be created and shown on screen. They are also stored in the platform, so you can come back and find them again whenever you need them.
NOTE: You do not need to set up DKIM, SPF or DMARC separately. These records and the Force24 platform take care of all of that for you.
5Add the records to your DNS Host
How you do this depends on who manages your DNS.
Important: whoever adds the records needs to know two things.
- The records must match exactly what Force24 shows you.
- The records must not be proxied.
Option A: You manage your own DNS
You can copy and paste the records directly from Force24 into your DNS Host, which makes sure they match exactly:
If you need further help adding your DNS records with your specific DNS Host, there are additional support articles in the section below:
For specific information on GoDaddy or 123 Reg configuration, please see the help articles below.
- How to add DNS records using GoDaddy
- How to add DNS records using 123Reg
- How to add DNS Records to Krystal Hosting
- Adding other DNS Records
Option B: Someone else manages your DNS
If you do not have access to your DNS Host, and it is managed by an internal member of the team or an external agency, enter their email address in the section below. Force24 will send them the DNS records so they can add them for you:
6Check your records are verified
Once your DNS records have been added to your DNS Host, they will not go live on the internet straight away. How long this takes depends on the TTL (time to live) settings in your DNS Host. Once they are live, the platform should verify them within 24 hours.
To check, go back to the same area in Force24. When everything is verified, there will be no warnings or notes, and each record will show a green tick, as below.
All records must show a green tick before you can send from your subdomain.
Please do not change these records once they are verified.
The status will not update again after verification, and changing the records could cause you deliverability issues in future. If you have any concerns about your records, please reach out to support.
N.B. If the same apex domain is used across more than one Force24 account, two additional TXT records need to be added to your DNS Host.