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New Force24
NEW - Learning & Training
NEW - Getting Started
NEW - Email & SMS Campaigns
NEW - Journeys & Automation
NEW - Data, Segmentation & Contact Search
NEW - Reporting & Analytics
NEW - Websites, Forms & Landing Pages
NEW - Deliverability & Compliance
NEW - Integrations & APIs
NEW - Account & Platform Settings
NEW - Nexus, Custom Objects & More
Current Force24
Onboarding
Email Builder
Email/SMS Campaigns
Journey Manager
Apps In Journeys
Managing your data
Reporting
Microsites
Forms
Pop Ups
Deliverability
Integrations
Force24 AI Assistant
Webinar Recordings
How To Videos
External Data
SoAmpli
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Force24 Support
Knowledge base
Knowledge base
New Force24
Guides for the new Force24 experience.
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NEW - Learning & Training
How-To Videos
9
How to Create a single campaign send (Video)
How to create and map forms (Video)
How to upload your contacts (Video)
How to create and edit emails (Video)
How to filter and search for contacts (Video)
See all 9 articles
Masterclass Webinar Series
7
Masterclass Week 1 - Think Differently: Email Creative
Masterclass Week 2 - Think Differently: Deliverability
Masterclass Week 3 - Think Differently: Lead Score, Nurture and its Benefits
Masterclass Week 4 - Think Differently: The Use of Subject Lines
Masterclass Week 5 - Think Differently: The Use of Automation
See all 7 articles
Momentum Webinar Series 2025
12
1. Become an Email Pro (2025)
2. Microsites and Forms Made Easy (2025)
3. How to Find and Segment Contacts Easy (2025)
4. Journey Manger: Automate Like a Pro (2025)
5. Integrations Built Seamlessly (2025)
See all 12 articles
Momentum Webinar Series 2026
7
1. Become an Email Pro (2026)
2. Microsites and Forms Made Easy (2026)
3. Find and Segment Contacts Easily (2026)
4. Journey Manager: Automate like a Pro (2026)
5. The Ultimate Single Customer View: Integrations (2026)
See all 7 articles
NEW - Getting Started
Onboarding
18
How to set up your email subdomain
How to set up your landing page subdomain
How to add DNS records using 123Reg
How to add DNS records using GoDaddy
DNS record functions
See all 18 articles
NEW - Email & SMS Campaigns
Email Builder
42
Why am I not receiving test emails?
How to manage email templates
How to add a mailto link into your email
How to edit the HTML of an email
How to check your email in mobile view
See all 42 articles
Single Send Email Campaigns
7
What is throttling and do I need to use it?
Selecting which mail server to use
How to send an email
How to throttle your emails (single send email campaign)
How to change your email from address in a single send campaign
See all 7 articles
SMS
9
Sending SMS messages to Australia - Sender ID Registration Requirements
How to change the 'From Name' in an SMS
SMS Editor: Practical Tips, Placeholders & Personalisation
How to send an SMS Campaign
SMS Pricing and Sending SMS Internationally
See all 9 articles
NEW - Journeys & Automation
Apps in Journeys
12
Apps in Journeys: Slack
Apps in Journeys: WhatsApp
Apps in Journeys: ZapPost
Apps in Journeys: Data Validation
Apps in Journeys: Google Ads
See all 12 articles
Journey Manager
20
How to stop a journey?
How to duplicate a journey?
How to split test (A/B test) using journeys?
Understanding simple decision delays
Subscription preferences in a journey
See all 20 articles
NEW - Data, Segmentation & Contact Search
Data Upload
10
Test. Why is my data taking a while to upload?
Data Upload Error Messagessssssss
Why have my contacts not uploaded?
Can I delete a data upload?
Data Upload Potential Issues
See all 10 articles
Contact Search
11
How to erase a contact
How to unsubscribe a contact
What is a hard, soft and spam bounce?
Contact Search Query Glossary
NOT (Exclusion) in Contact Search
See all 11 articles
Contact Fields
4
Contact Extension Field Data Type Definitions
Creating new data fields
Standard Force24 Fields
Aux & Custom Field Max Characters
Segments - Static & Dynamic
11
How do I mass unsubscribe a Segment?
Dynamic Segments
How to create a Test Segment and add contacts
How to create a new Segment
How to remove a contact from a Segment
See all 11 articles
NEW - Reporting & Analytics
Reporting & Analytics
17
Web Insights
How to report on a group of emails
What is the Difference Between Clicks and Unique Clicks?
What is the Difference Between Opens and Unique Opens?
How to Search on a Specific Contact's Activity
See all 17 articles
NEW - Websites, Forms & Landing Pages
Form Builder
11
How To Insert A Form Into A Landing Page
Understanding the Form Builder: Key Terms Explained
Understanding Form Field Values
How To Insert a Form Into a Pop-Up
How To Add Multiple Email Addresses To Receive Form Submissions
See all 11 articles
External & Embedded Forms
3
How To Capture External Forms With Our Tracking Script
Embedding Force24 Forms On Your Site
Manually mapping forms from your website to Force24
Landing Pages
16
How To Avoid Contact Details Being Overwritten On Form Capture
Landing Page Code Editor
How to add or Change an Image in a Landing Page
How to edit an image in a Landing Page
How to build and publish a Landing Page
See all 16 articles
Pop Ups
6
Pop-up Step 1 - Build your Form
Pop-Up Step 2 - Design and Configure your Pop-Up
Pop-Up Step 3 - Pop-Up Triggers and Activation
Pop-Ups: Creating a new page
Why is my Pop-Up trigger timing incorrect?
See all 6 articles
NEW - Deliverability & Compliance
Deliverability & Best Practices
21
How to use the Deliverability Report Feature
Deliverability: Best Practice
200 known spam phrases and email tips
Inbox Placement Test and Deliverability Audit
What is BIMI?
See all 21 articles
Contact Preferences & Compliance
6
GDPR and Force24
How to Bulk Update Contact Subscriptions and Contact Status
Custom Status and Status Codes
Managing Subscription Preferences
How to bulk delete contacts in Force24
See all 6 articles
NEW - Integrations & APIs
Integrations & APIs
8
Force24 API - Security Update
How to find your Force24 API Key and Secret
Getting started with the Zapier Force24 connection
Zapier Application
CRM Integration Terminology
See all 8 articles
NEW - Account & Platform Settings
Settings
9
Billing Portal
Getting started with Single Sign On (Microsoft SSO)
High Value and Goal URLs
How to edit lead score values
How to set up campaign groups and tags
See all 9 articles
Managing Users
7
Password Policy
How to add a new user
How to reset your password
How to manage the permissions of users
How to delete or disable a user
See all 7 articles
AI Assistant
8
Getting Started with AI
How to use AI for content generation
How to use AI to generate a subject line
How to use AI to create a preheader
AI Assistant: Spam & Attention Score
See all 8 articles
NEW - Nexus, Custom Objects & More
Nexus & Custom Objects
8
External Data Upload
External Data Upload Error Handling
Getting started with External Data
How to manage your External Data
How to apply External Data to your Email templates
See all 8 articles
SoAmpli
22
Getting Started with SoAmpli
SoAmpli Platform Demo
SoAmpli - Training Video
How to create a post
Adding content to the media centre
See all 22 articles
Current Force24
Guides for the current Force24 experience.
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Onboarding
Account Settings
9
Billing Portal
Getting Started with Single Sign on (SSO Microsoft)
High Value and Goal URLs
How to edit lead score values
How to set up campaign groups and tags
See all 9 articles
Managing users
7
Password Policy
How to add a new user
How to reset your password
How to manage the permissions of users
How to delete or disable a user
See all 7 articles
Setting up the Basics
17
How to set up your email subdomain
How to set up your landing page subdomain
How to add DNS records using 123Reg
How to add DNS records using GoDaddy
DNS record functions
See all 17 articles
Closure
1
Force24 Customer Account Closure Checklist
Email Builder
Email Builder
47
How to edit the HTML of an email
How to check your email in mobile view
Ensuring the best image quality
How to validate your email template
How to create a plain text email
See all 47 articles
Email/SMS Campaigns
SMS
9
Sending SMS Messages to Australia - Sender ID Registration Requirements
How to change the 'From Name' in an SMS
SMS Editor: Practical Tips, Placeholders & Personalisation
How to send an SMS Campaign
SMS Pricing and Sending SMS Internationally
See all 9 articles
Single send email campaigns
10
What is throttling and do I need to use it?
Selecting which mail server to use
How to send an email
How to stop/cancel an email campaign
How to throttle your emails (single send email campaign)
See all 10 articles
Journey Manager
Journey Manager
23
Engagement journeys
How do I use journey templates?
How to Build a Journey
How to change your email from address in a journey
How to duplicate a journey
See all 23 articles
Apps In Journeys
Help Articles
12
Apps in Journeys: Slack
Apps in Journeys: WhatsApp
Apps in Journeys: ZapPost
Apps in Journeys: Data Validation
Apps in Journeys: Google Ads
See all 12 articles
FAQs
1
Apps in Journeys FAQs
Apps in Journeys Credit Pricing
1
Apps in Journeys Pricing
Managing your data
Marketing lists/Automated lists
12
How do I mass unsubscribe a marketing list?
Automated marketing lists
Finding a Marketing List GUID
How to create a Test Marketing List and add new contacts
How to create a new marketing list
See all 12 articles
Data uploads
11
Why is my Data Taking a While to Upload?
Data Upload Error Messages
Data Upload Potential Issues
Why have my contacts not uploaded?
Can I delete a data upload?
See all 11 articles
Contact extension fields
5
Contact extension: applying custom fields to contacts
Contact Extension Field Data Type Definitions
Contact Extension: Creating new data fields
Standard Force24 Fields
Aux & Contact Extension Field Max Characters
GDPR/Contact preferences
7
GDPR and Force24
How to Bulk Update Contact Subscriptions and Contact Status
What does "Custom" email status mean?
Managing Your Opt Out Subpreferences
What do the Status Codes mean?
See all 7 articles
Contact search
10
How to erase a contact
How to unsubscribe a contact
What is a Hard/Soft/Spam Bounce?
Contact Search/Make Decision Query Glossary
NOT (Group Negation) - in Start Audiences, make decisions and contact search
See all 10 articles
Custom Objects
1
Custom Objects FAQs
Lead Scoring
1
Tips on building a lead scoring system
Reporting
Reporting
16
Web Activity page
How to report on a group of emails
What is the Difference Between Clicks and Unique Clicks?
What is the Difference Between Opens and Unique Opens?
How to Search on a Specific Contact's Activity
See all 16 articles
Microsites
Microsites
17
How to avoid contact details being overwritten on form capture
Resolving an error when publishing a microsite
Microsite code editor
Microsite 301 redirects
How to build and publish a microsite
See all 17 articles
Forms
Form builder
12
How to insert a form into a microsite
Understanding the Form Builder: Key Terms Explained
Understanding form field values
How to insert a form into a pop-up
How to add multiple email addresses to receive your form submissions
See all 12 articles
Forms on your website
5
How to capture external forms with our tracking script
Embedding Force24 forms on your site
How to add an instant email reply to form submissions
How to Find Your Form ID for External Forms in Force24
Manually mapping forms from your website to Force24
Pop Ups
Pop Ups
7
Pop Up Step 1 - Build your Form
Pop up - How to Video
Popup Step 2 - design and configure your popup
Pop Up Step 3 - popup triggers and activation
Pop ups: Creating a new page
See all 7 articles
Deliverability
Best Practices
18
How to use the Deliverability Report feature
Deliverability: Best Practice
200 Known Spam Phrases and Email Tips
Inbox placement test and deliverability audit
What is BIMI?
See all 18 articles
Integrations
CRMs
6
Force24 API - Security Update
How to find your Force24 API Key and Secret
Getting started with Zapier with Force24
Zapier Application
CRM Integration Terminology
See all 6 articles
Websites
1
How to connect Google & Facebook with Force24
Force24 AI Assistant
Force24 AI Assistant
10
AI: How to get started
How to use AI for content generation
How to use AI to generate a subject line
How to use AI to create a preheader
How to generate an image using AI
See all 10 articles
Webinar Recordings
Force24 | Masterclass Webinar Series
8
Masterclass Week 1 - Think Differently: Email Creative
Masterclass Week 2 - Think Differently: Deliverability
Masterclass Week 3 - Think Differently: Lead Score, Nurture and its Benefits
All Masterclass "Think Differently" Webinar Recordings
Masterclass Week 4 - Think Differently: The Use of Subject Lines
See all 8 articles
Force24 | Momentum Webinar Series 2025
13
1. Force24 Momentum Webinar Series - Become an Email Pro
10. Force24 Momentum Webinar Series - AI in Marketing: Smarter, Faster, More effective
11. Force24 Momentum Webinar Series - Custom Objects: Build Smarter Journeys with a Single Customer View
12. Force24 Momentum Webinar Series - SoAmpli: Amplify your Brand
2. Force24 Momentum Webinar Series - Microsites and Forms made Easy
See all 13 articles
Force24 | Momentum Webinar Series 2026
8
7. Force24 | 2026 Momentum Webinar - Mastering Lead Scoring with Behavioural Data
6. Force24 | 2026 Momentum Webinar - Power your Campaigns with Pop Ups that Convert
5. Force24 | 2026 Momentum Webinar - The ultimate Single Customer View: Integrations
4. Force24 | 2026 Momentum Webinar - Journey Manager: Automate like a Pro
3. Force24 | 2026 Momentum Webinar - Find and Segment Contacts Easily
See all 8 articles
How To Videos
How To Videos
27
How To Set Up Your Email Subdomain
How To Set Up Your Tracking Script
How To Set High Value & Goal URLs
How To Understand Your Journey Stages Reporting
How To Upload Your Data
See all 27 articles
External Data
External Data
7
External Data Upload
External Data Upload Error Handling
Getting started with External Data
How to manage your External Data
How to apply External Data to your Email templates
See all 7 articles
SoAmpli
SoAmpli
22
Getting Started with SoAmpli
SoAmpli Platform Demo
SoAmpli - Training Video
How to create a post
Adding content to the media centre
See all 22 articles
Help centre
Help centre