This article shows you how to add a new user to your Force24 account, choose what they can access, and edit their settings later.
Is there a cost?
The number of users included depends on the agreed terms in your contract. Additional users may incur a charge.
If you are not sure how many users are included, please speak to your Account Manager before adding someone new.
Adding a new user
Follow the steps below to create a user and send them an invitation to set up their account.
1Open your Account Settings
Click the cog icon in the top right-hand corner of your account, then select Account Settings.
2Go to User Management
On the Account Settings page, scroll down to the User Management section. Here you can create a new user or edit an existing one.
3Start adding a new user
Click the + icon on the right-hand side of the page.
4Enter the user's email address
The Add user page will open. Enter the email address of the user you want to add, then click Next.
5Complete the user's details
Fill in the details for the new user, including their Username, First Name and Last Name.
REMEMBER: Choose a memorable username, as the user will need it to log in to the platform. You can decide your own username naming conventions, but the initial username for the first user set up when you receive your onboarding email is normally Name.Business
6Choose the user's permissions
Click Next once the details are complete. You will now be able to manage the user's permissions. Select Yes or No to allow or remove each permission.
Important: Any user you create will have restricted permissions on the platform unless you change them here.
7Create the user
Once you are happy with the permissions, click Create. An email will be sent to the email address you entered, so your new user can finish creating their account.
8Your new user confirms their account
Your new user needs to click the link in the email and fill in the required information. The username will be in the email they are sent, and it's what they will use to login. Once they have completed all of the fields and clicked Confirm account, the account is ready to use.
Important: Until your new user has clicked the link in the email and filled in the required information, they will not be able to access their account.
NOTE: The confirmation email only lasts 24 hours. After that, you can resend the confirmation email themselves, or our support team can do it for you.
Editing an existing user
You can change a user's settings at any time after their account has been created. Go back to the User Management section on the Account Settings page, click the three dots to the right of the user you want to edit, then select the option you want to change. You can also resend confirmation emails here, and send password reset emails should your colleagues need them.
Need help? If you have any questions, use the live chat in the bottom right-hand corner of your Force24 platform. Our team is ready to help whenever you need it.